Delivery & Returns

Delivery

If you live in mainland UK delivery charges are included in our prices so there are no hidden costs.  We so hate pesky added delivery charges at ArtRocks!

If you are based in mainland UK we will deliver within 5 working days.  For overseas delivery times will vary but will be around 10 working days.

We will let you know if there is a delay on your order, we understand there is nothing more frustrating than waiting for your new purchase to arrive...

For Trade orders, shipping times will be advised at the time of order.

 

Returns

First of all, we don't believe in charging you to return an item.  Please read on if you do need to return your purchase.

If your item is damaged

We all know this can happen occasionally.  

If your picture is damaged in transit, please either refuse to accept it on delivery or if you have signed for it please take a photo and email us at returns@artrocks.co.uk so we can arrange collection.
Please make sure you do this within 7 days of taking delivery otherwise we cannot refund you.  

If you change your mind
We are confident you will love your new purchase but we also know that you are human and are allowed to change your mind so please read on for how to return your item!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your item email us at returns@artrocks.co.uk to arrange for shipping.
Please do this within 30 days of your purchase in order to get your refund - we're afraid no refunds are possible after this period.
Please note that we cannot refund items that arrive back to us with damage or not in its original packaging.
We are unable to exchange items at this time.
To complete your return, we require a receipt or proof of purchase. 
For our full policy please go to this page.